1. Send Photos and Property Details
Send the address, wide and close photos, service need, building height, access notes, water symptoms, discharge point, desired timing, and any approval requirements.
From water-path photos to completed gutter work
From Water-Path Photos to Completed Gutter Work
The process is built to route the right next step before anyone wastes a trip: photo review, service visit, paid written evaluation, specialty review, referral, or outside-scope review.
Owners who want a clear process before submitting photos
What to Send First
Photos help confirm project fit and route the practical next step. They are not a final diagnosis, engineering opinion, complete scope, or binding price.
- One wide photo showing the full gutter run and roof edge
- Close-up of the leak, seam, end cap, sag, separation, rust, or damage
- Photo of the outlet and top of the downspout
- Photo of the downspout route and ground-level discharge point
- Photo of staining, peeling paint, damaged wood, stucco, erosion, or ponding below
- Ground-level photo showing building height and access
- Approximate length or tape-measure photo only when safely available
- Short rain video only if you already have it and can record safely
Photo-first gutter review
Send Photos for Gutter Review
Send the property address, one wide photo of the gutter run, close-ups of the problem, the downspout and discharge point, and any staining or damage below. Detailed measurements, repair mapping, and a written bid package may require the $250 evaluation fee.
Do not climb onto a roof or unsafe ladder only to take photos. Send what can be photographed safely from the ground, a window, balcony, or existing safe access point.
2. Confirm the Practical Next Step
The request is routed as photo review, service visit, paid site evaluation, specialty review, referral, or outside scope. This is internal routing, not a final diagnosis.
3. Verify the Water Path
Review the gutter run, pitch, outlet, downspout, discharge, attachment, fascia, roof edge, surrounding finishes, and visible damage.
4. Written Scope and Options
The written scope states cleaning, removal, repair, replacement, preparation, materials, fastening, sealants, downspouts, related repairs, access, protection, cleanup, assumptions, exclusions, and warranty. Good, Better, and Best are used when meaningful.
5. Complete the Approved Work
AWC coordinates safe access, protects the property, completes the approved gutter and related work, and documents important visible conditions.
6. Flow Check and Closeout
Practical flow or visual checks are completed when conditions allow. Water testing is not promised when water use, roof access, drainage, drought restrictions, or site conditions make it inappropriate.
Practical Questions
Can work be completed at an occupied property?
Occupied-property work depends on access, resident notices, parking, pedestrian protection, manager approval, and the approved written scope. Those details should be included in the initial request when possible.
What documentation is available at closeout?
Documentation may include before, during, and after photos, visible-condition notes, repair-area mapping, approved scope references, material notes, and maintenance observations when those items are included and safely documented.